Return & Replacement Policy

Refund, Replacement & Cancellation Policy

We strive to provide our customers with high-quality products and excellent service. Please read our policies carefully before making a purchase.

Refund Policy

If a customer has been charged twice for the same transaction, the duplicate payment will be refunded via the original payment method within 15–20 working days. No returns are accepted once the product is delivered, except in cases of damage, defect, or incorrect product as explained under the Replacement Policy.

Return Policy

We follow a strict No-Return Policy. Products once delivered cannot be returned, unless the item was shipped incorrectly due to our error or the item was received in a damaged or defective condition. In such cases, customers must notify our Customer Service Department within 3 days of delivery. Returns will only be accepted if the product is in unused condition with original packaging intact. Customers are responsible for the return shipping cost unless the return is required due to an error on our part.

Replacement Policy

If the product is damaged, defective, or incorrect, customers may request a replacement within 3 days of delivery. Once the returned product is received and inspected, a replacement will be shipped within 10–15 business days.

Cancellation Policy

Orders can only be cancelled before dispatch and within 3 days of placing the order. In such cases, the refund will be processed via the original payment method within 15–20 working days. Once the order has been dispatched, cancellation requests will not be accepted.

Disclaimer

The company reserves the right to amend or update this policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.